Frequently Asked Questions

While we cannot guarantee anything, we’ll do our best to meet your needs. Please call us to discuss your inquiry.

All bio-products are shipped with either ice packs or dry ice via Fedex. If you would prefer to have an alternate carrier ship your order, please contact us. All orders will be charged to our Fedex account.

Normally, we use EDTA or Heparin, but other anticoagulants are available. Please let us know if you have any specific requirements for the anticoagulant used in your order.

Absolutely, just let us know your specifications.

We can provide Cites records to accompany your order for a $100 fee.

If you can wait for the permits to process, then we can ship internationally.

Currently we accept checks, Visa, and MasterCard. Please note that there is a minimum for credit card purchases.

As every order has unique requirements, we always call to verify the order and its requirements. At that time we collect payment information.