I have an inquiry for something not listed in your catalog.
While we cannot guarantee anything, we’ll do our best to meet your needs. Please call us to discuss your inquiry.
How do you ship the bio-products?
All bio-products are shipped with either ice packs or dry ice via Fedex. If you would prefer to have an alternate carrier ship your order, please contact us. All orders will be charged to our Fedex account.
Which Anticoagulant do you use?
Normally, we use EDTA or Heparin, but other anticoagulants are available. Please let us know if you have any specific requirements for the anticoagulant used in your order.
Can you aliquot the sample according to our needs?
Absolutely, just let us know your specifications.
Can you provide Cites documentation?
We can provide Cites records to accompany your order for a $100 fee.
Can you ship internationally?
If you can wait for the permits to process, then we can ship internationally.
What forms of payment do you accept?
Currently we accept checks, Visa, and MasterCard. Please note that there is a minimum for credit card purchases.
Why don’t I see anywhere to submit payment information?
As every order has unique requirements, we always call to verify the order and its requirements. At that time we collect payment information.